Compliments and Complaints

Compliments and Complaints

Wormald is committed to improving the services we offer our customers.

We encourage all forms of feedback to assist us in enhancing customer satisfaction and improving the quality of the products and services we provide.

How to contact us

Help us improve our service to you. If you would like to discuss any aspect of the service you have received, you can contact Wormald in the following ways.

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Call our Customer Relations Team on 0800 4 WORMALD.

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Complete our online Compliments & Complaints form

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Write to us at:
Customer Relations Department
Wormald
6 Portage Road, New Lynn, 0600
Private Bag 93011, New Lynn, 0640

Complaint Handling Process

At Wormald, we take your concerns seriously and we are committed to providing our customers with access to a clear and responsive complaints handling process.

When dealing with your concerns we follow the Australian Standard “AS10002- Guidelines for Complaints Handling in Organisations” to ensure we resolve your concerns in a consistent, systematic and responsive manner.


Complaint Resolution

Our aim is to resolve all complaints within ten (10) business days. Should the nature of your complaint require more than ten (10) days to resolve, you will be contacted by the assigned Customer Relations Representative who will keep you informed of the status and progress of your complaint.

Should you be dissatisfied with the outcome of your complaint, you are able to request your complaint be escalated to Tyco’s Compliance and Customer Advocate.

Tyco Ombudsman Office

Tyco's Corporate Ombudsman office ensures a direct, confidential, and impartial avenue to raise any concerns or issues with compliance. The office is designed to field concerns from external constituencies such as investors, suppliers and customers.

Reporting directly to the Audit Committee of The Board of Directors, the Ombudsman's office is independent of functional management. It seeks the fair, timely, and impartial resolution of all compliance issues.

The Tyco Ombudsman Office can be contacted on +1 877 232 4121 or directors@tyco.com

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